The technology solution company has redesigned its online agent support system, launching a new e-Support Centre in Australia and New Zealand.
Unveiled this week in up to six languages and available 24/7, the company’s IT Pacific managing director Sari Vahakoski explained the updated system was created to “enhance the customer service experience” for agents.
“This will help reduce the customer’s need for support by increasing their knowledge and will simplify their lives by presenting all content in one site, providing learning and support when and where they need it,” Ms Vahakoski said.
Hoping to improve productivity while decreasing money spent on calls to the Help Desk, the company also said the new system also allows travel agents hooked-up with Amadeus product to watch ‘show me’ videos on key topics and open ‘how to’ guides for Cryptic Entries and Error Messages.
The product also offers new learning content, product guides, quick cards and technical manuals.
Source = e-Travel Blackboard: N.J