FARNBOROUGH, England - Dassault Falcon today signed an agreement with Indian charter operator Taj Air to establish a Dassault Falcon Authorized Line Service Station at Chhatrapati Shivaji International Airport (VIDP) in Mumbai.
The facility, which is already operational, will provide scheduled and unscheduled maintenance and inspections for all Falcon 2000 models. Initially, the facility will serve Indian registered Falcons but EASA approval is expected early 2013.
"This agreement emphasizes our philosophy of enhancing the service experience by expanding our footprint of service," said Jacques Chauvet, Senior Vice President for Worldwide Customer Service for Dassault Falcon. "Asia and India are rapidly expanding as they realize the benefits of business aviation. Additionally, transient traffic in Mumbai continues to increase, so this agreement is of vital importance to all of our customers."
Taj Air has invested significantly in tooling and training to support the new initiative and will be able to provide 30 technicians dedicated specifically to Falcon aircraft.
Taj Air, a company of Tata Group, is a world class facility with 3,200 square meters (35,000 square feet) of hangar space and is staffed by a team of 30 trained professionals with broad experience in servicing aircraft. In addition to scheduled and unscheduled maintenance, AOG assistance is also available around the clock.
With Taj Air approval, Dassault Falcon will be capable of servicing customers at 42 locations - 32 Authorized Service Centers, 5 company-owned Service Centers and 5 company-owned Satellite Service Centers. The service center network is supported by 18 spare parts distribution facilities strategically located around the world, including in Mumbai and Chennai, plus a Technical Center providing 24/7 support to Falcon operators across three time zones.
A fleet of about 20 Falcon 2000 Series aircraft is operated within India in Delhi, Mumbai, Hyderabad, Chennai and Bangalore, making Dassault Falcon a leader in India in this segment.